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March 2015 Technicians

Name That Drop

As discussed in my previous article, the importance of understanding and knowing the names of widely used eye drops is vital.
September 2014 Business

Vision Complaints and Saving the Doctor's Chair Time

When our normally calm and pleasant Optometrist barreled into the optical department frustrated because she had been scheduled to ReRefract a patient who was having problems seeing had her right and left lenses switched in her frame.
August 2014 Technicians

Six Steps to Improved Patient Flow

There are many things that make an office run like clockwork. Every part of the office is important, from the phones being answered, to the glasses being sold, but the patient flow of the office can make or break your workday.